Contact us

Send a correction, report a withheld payout, submit brand data, or — if you operate a casino — respond to a complaint on the record. Every message reaches a human editor.

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chat General inquiry gavel Report a scam / withheld payout database Submit or correct brand data corporate_fare For brands — right to respond

General inquiry

Questions about our methodology, the data, press, partnerships, or anything else. We are not a casino and cannot release funds or contact an operator on your behalf — for a held payout use the Report tab.

gavel Report a scam / withheld payout

Tell us where a casino reportedly withheld winnings or blocked a withdrawal. Reports feed the public complaint record and the WhoPays Score once verified. Attach proof (payout screenshot, KYC request, chat log) to speed verification.

database Submit or correct brand data

Spotted a wrong number — withdrawal limit, KYC step, payment method, processing time? Send the correction with a source so we can verify and update the record. Editors review every change against the methodology.

corporate_fare

For brands — right to respond

Operators

This is your right to reply. If you operate a casino listed here, you can respond to any complaint or data point on the record. We publish verified operator responses next to the original report so readers see both sides. This is a standing safeguard against one-sided or defamatory claims — a documented, factual response can correct, contextualise, or resolve a complaint, and a resolved case is reflected in the Score.

Use an official company email so we can confirm you represent the operator. We verify authority before publishing any response. We accept no affiliate commissions and no payment changes a Score — responses are weighed on evidence only.