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Withheld winnings, frozen accounts and KYC traps — documented and on the record.
in player winnings reported withheld by casinos this month.
Aggregated from filed complaints · Nigeria · updated Jun 2026
Complaint feed
Newest first · all amounts as reported₦950M reported withheld from 114 players
Mostly frozen accounts after large wins, per the documented Pro-Lex 2024 audit. Players allege payouts were blocked behind repeated KYC requests. Reported, not adjudicated — see the brand record →
Account frozen after a ₦2.1M win, no payout in 3 weeks
Stuck in a KYC loop for 3 weeks — same documents rejected twice
Approved withdrawal reversed back to bonus balance overnight
Win voided as "suspicious betting pattern" with no evidence shared
Payout held 5 days for source-of-funds — paid after mediation
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